Dangerous Mercies

Jim Burroway

March 22nd, 2008

The Sydney Morning Herald has published the results of an investigation into the secretive Mercy Ministries in a series of articles this past week. Mercy Ministries is connected with the controversial Hillsong Church, Australia’s largest pentecostal mega-church with more than 25 individual churches. Mercy Ministries in Australia is a branch of the Nashville-based program by the same name.

Mercy Ministries

Mercy Ministries’ programs are intended to help young women between the ages of 16 and 28 with a number of psychological issues, including “lesbianism.” Their web site says the group offers these women support from “psychologists, general practitioners, dietitians, social workers and career guidance addressing each of the young women’s individual issues.”

But the program has drawn fire for its secretive and unorthodox ways. According to the Sydney Morning Herald investigation:

Three former ministry residents have blown the whistle on the program, claiming they were independent young women when they entered, but came out broken and suicidal, believing – as ministry staff had told them – that they were possessed by demons and that Satan controlled them.

These women have since been forced to undergo years of intense psychological and psychiatric care to overcome their treatment at the ministry.

Mercy MinistriesMercy Ministries claims to help young women deal with “life-controlling issues” — many of them legitimate psychological problems including bipolar disorders, addiction, depression, anorexia and self-harm. It also includes a “condition” that is not a recognized disorder — homosexuality:

…Mercy Ministries is keen to ensure there is no lesbianism under its roof. It issues “separation contracts” to young women who make friends with each other and prevents any form of physical contact between residents.

“While I was there, we received much teaching on the evils of gay and lesbian lifestyles,” said Naomi Johnson, who spent nine months in the ministry’s Sydney house.

As someone with no issues about her sexuality, she was perplexed by the ministry’s continuing focus on the issue.

“In particular, there was an ongoing teaching video series by Sy Rogers an ‘ex-gay’ – now reformed – married Christian,” she said.

Mercy Ministries’ application form used to ask prospective applicants if they had been involved with lesbianism next to a question about prostitution:

Another former resident, who did not wish to be identified, said: “Girls were asked on the application form, as well as in a telephone interview, if they have ever had lesbian or bisexual relationships. They asked if I had been involved in drug abuse, witchcraft, or lesbianism. They bunched them in together like that.”

Mercy Ministries, much like Memphis-based Love In Action, operate a residential pseudo-psychological program without the benefit of oversight which comes with regulation. And another similarity to Love In Action is Mercy Ministries’ lengthy and bizarre rules which clients are required to follow. Some of those rules stem from Mercy Ministries’ obsession with homosexuality: No physical contact, no supportive hugging, no shoulder to cry on. The residential program housed three women to a bedroom, but they were not allowed to change clothes if another person was in the room.

But the bizarre rules didn’t end there. Clients were not allowed contact with their families. They weren’t allowed to see their doctors by themselves. A Mercy Ministries staff member had to be in the room with the doctor and patient at all times — which is a gross violation of the Australian Medical Association’s patient-client confidentiality standards. Clients even required specific permission to go to the bathroom or brush their teeth. One former client was denied her asthma medication:

Every time I had an asthma attack they told me to stop acting … I was punished, I had to do an assignment about why God believes that lying is wrong.”

I was told, ‘You still have demons to battle with. Satan still has a huge control over your life. That is when the exorcism and the prayers over my life started.”

One former client described the oppressive rules this way:

“One major issue that I struggled with throughout the duration of my Mercy stay was complete submission; being told how to dress, when to sleep, when to shower, when to wash your clothes, when to eat, how much to eat, when to change your sheets, what music you were allowed to listen to, what shops you could and couldn’t go into.”

The slightest infraction of the rules could mean instant expulsion — a very dangerous move given the psychiatric state of some of the clients and the overly depended condition the rules placed them in:

Naomi Johnson, Rhiannon Canham-Wright and Megan Smith (Megan asked to use an assumed name) went into Mercy Ministries independent young women, and came out broken and suicidal, believing, as Mercy staff had told them repeatedly, that they were possessed by demons and that Satan controlled them.

Only careful psychological and psychiatric care over several years brought them back from the edge.

Naomi JohnsonNaomi Johnson entered Mercy Ministries for anorexia and self-harm. Before she entered the program, she was functioning as a full-time student and she was living independently. The effects of her sudden expulsion were particularly dramatic:

The situation came to a head when Johnson returned to the Sydney house after spending Christmas with her family in Perth. She was told she had been seen smoking at the airport and that she was being expelled from the program. Naomi phoned her mother in tears, and the staff informed her they were putting her on the next plane back to Perth.

“She was distraught; she was an absolute mess; her life was in danger. I could hear it, she was capable of anything, the anxiety was so extreme … she was just out of control,” Julie Johnson said. “I said to them, ‘There is no way you are going to send her back on her own, she is suicidal. You will deliver her to me at the airport when I can get a flight over’.”

Mrs. Johnson flew to Sydney to collect her daughter.

“She went into that place as a young lady and came back to us as a child. She was very confused, like she was 12 or 13. She shut herself in the bedroom and thought she was nothing but evil. Her self-esteem went down. She thought, ‘I may as well die.”‘

While some women have come forward to say they were helped by Mercy Ministries, psychologists have voiced concerns about what they describe as Mercy Ministries’ highly unconventional and “cult-like” practices:

What an organisation like this is doing is quite high risk – high risk for the young women and high risk for these [Bible college] students to be taking on these complex cases,” said Louise Newman, a professor of psychiatry at the University of Newcastle and a former director of the NSW Institute of Psychiatry.

“There is always the potential of self harm and possible suicidal behaviour.”

Placing young women with mental health issues in an isolated house with little contact with their families or qualified medical and psychiatric care could exacerbate, rather than alleviate, their symptoms, she said.

“[It sounds] very similar to the … old psychiatric facilities that were isolated, disempowering places where people very rapidly lose their sense of identity, where the focus is compliance, there are high levels of surveillance and where contact with people close to them is limited.”

The effects of that isolation and total control can be devastating:

Nine months without medical treatment, nine months without any psychiatric care, nine months of being told she was not a good enough Christian to rid herself of the “demons” that were causing her anorexia and pushing her to self-harm. After being locked away from society for so long, Naomi started to believe them. “I just felt completely hopeless. I thought if Mercy did not want to help me where do I stand now?

“They say they take in the world’s trash, so what happens when you are Mercy trash?”

Two months after she had been expelled from Mercy’s Sydney house (her crime was to smoke a cigarette) Johnson ended up in Royal Perth Hospital’s psychiatric unit. From there she started seeing a psychologist at an outpatient program two to three times a week.

“Even now, three years on, I don’t socialise widely, I don’t work full time, I don’t study full time. Even now there is still a lot of remnants hanging around from my time at Mercy.

Many former clients were told that they were forbidden to share their experiences at Mercy with the outside world. That isolation also extended to family members. Naomi Johnson’s mother recalled:

“They told me that what happens in Mercy stays in Mercy, that what happens between the staff and Naomi stays at Mercy. It is not let out to the family,” Julie Johnson said. “We were isolated, we were not involved in her progress at Mercy, we were just excluded and yet we were a family that wanted to be behind her and they wouldn’t allow us to be.”

While Mercy Ministries sought to help young women with a huge variety of problems, from bipolar disorder to suicide ideation to anorexia — and lesbianism, don’t forget that one — the proposed solutions were all the same: pre-scripted prayers and exorcisms:

“Most of the staff were current Bible studies or Bible college students, and that is it, if anything. You just cannot play around with mental illness when you do not know what you are doing. Even professionals will acknowledge that it is a huge responsibility working in that field, and that is people who have six years, eight years university study behind them.”

…Johnson had grown up in a Christian family; her belief in God was not the issue; anorexia and self harm were. “A major sticking point was when they told me I needed to receive the holy Spirit in me and speak in tongues, to raise my hands in worship songs and jump up and down on the spot in fast songs. I told them that I really didn’t understand how jumping up and down to a fast song at church was going to fix the anorexia, and yet that was a big, big sticking point, because it showed I was being resistant, cynical and holding back.”

Clients reportedly sign over months of their lives over to a program that uses exorcisms to treat mental illnesses rather than medical or psychiatric care. Residents are also required to sign over their Centrelink payments (i.e. social security, unemployment and other relief benefits) over to Mercy Ministries. This allegation has prompted the federal Minister for Human Services, Joe Ludwig, to announce that the government would launch an investigation.

Gloria Jean'sSince the revelations about Mercy Ministries hit the Australian press, several corporate sponsors, including Rebel Sport and LG Electronics Australia, have cut their ties to Mercy Ministries. But Mercy’s biggest sponsor, the Gloria Jean’s Coffees chain, said it has no plans to change their sponsorship despite the allegations. Peter Irvine is on the Board of Directors of Gloria Jean’s Coffees and is a director of Mercy Ministries.

The Sydney Morning Herald Investigations:
Women ‘mistreated’ by secretive ministry — March 17, 2008.
They sought help, but got exorcism and the Bible — March 17, 2008.
Lives at risk when vulnerable patients taken in by cult-like groups — March 17, 2008.
Ethics, financial probity for review — March 18, 2008.
Why Mercy Ministries was godsent for Hillsong — March 18, 2008.
Corporates move quickly to cut ties — March 18, 2008.
The business of giving Mercy — March 18, 2008.
No mercy for transgressions — March 19, 2008.
God’s cure for gays lost in sin — March 19, 2008.

Hat tip: Mike Airhart at Truth Wins Out.


March 22nd, 2008

Quite apart from it being rather hideous coffee, reason enough of itself, now you also know why we do not ever purchase from GJ. Refuse to even step foot in/around the places, actually.

Hillsong will be an all too familiar version of “prosperity doctrine” megachurches (and Assembly of God) for those of you in the US: if you loved God more, he loved to make you financially rich (but don’t forget to send your 10% tithe to us first)

And to make up the final angle of the triangle — covering religious, social and political activism — AoG leader/membership (ie Hillsong) are deeply involved in the all too predictably named “Family First” political party in Australia. Their policies, and underlying attitudes, are as equally predictable as they are for all such named parties.

(Perhaps best known for having a supporter agree that lesbians should indeed be burned at a stake during recent years).

David Marr wrote a fascinating piece for the SMH in mid-2007, for more background

Marr mentions the 2000 resignation of the father of the current Senior Pastor (and founder) of Hillsong. Paedophilia… and homosexual at that.

And more on that here.

(Nice piece from you Jim.)

Jason D

March 23rd, 2008

aw damnit, we have GJ at work. I did like the mudslide (note I am not a coffee person)


March 23rd, 2008

This so called investigation wasn’t even done properly. All the media have done is listened to 3 girls who are bitter being expelled because of continual bad behaviour such as yelling at staff, starting fights with girls, etc over a long period of time not what they claim. The media have blown it all out of porportion and ignore the fact the many girls who have finished Mercy Ministries and even those who have left and been expelled have great things to say. A one-sided opinion is NOT an investigation.
Second, there is no exorsism and it is not a cult – it is simply untrue. There is prayer and Bible reading involved and is stated to each girl before they start and they can leave if they choose to.
Last I know all this because I am a graduate from Mercy Ministries and experienced no such thing – just love and support with professional help. My life has been given back to me and I am happy and independant working girl which is a complete 180 degree change from what I was.


March 24th, 2008

Someone needs to bring this to the attention of Maia Szalavitz, who’s written a book and several articles on the “troubled teen industry.” I’m not quickly finding an email address for her, so if anybody knows one, please call this to her attention.

Jason D

March 24th, 2008

I appreciate that your experience was different, but your one story does not vindicate Mercy at all. These women were harmed, and have needed additional therapy to overcome what was done to them. That can’t be dismissed, nor can they, or their stories.

We will just have to wait and see what the government investigation uncovers, if anything. More than likely they’ve covered their tracks by now.

On a positive note, I got our receptionist at my office to stop buying the Gloria Jean’s brand of coffee!

Small victories where you can get ’em, eh?

Timothy Kincaid

March 24th, 2008

This story immediately brought to mind the movie Saved, in which the gay or otherwise undesireable kids were shipped off to Mercy House.


March 24th, 2008

i dont really know…

i do believe it would be good to see both sides of this coin. these girls might have felt being under attack/misunderstood beause of miscommunication/misinterpretation and for being approached in a wrong way. might as well have been a bad supervisor and things people lightheartedly said causing a wrong impression (if id have gotten a dollar everytime my kindergarden peps said “yeez has the devil gotten into you??” id be rich by now haha…). ive seen professional psychiatrists doing a worse job than fortunetellers…


March 24th, 2008

@Kaz: i dont think the 3 girls were that wild as you describe (unless you knew them of course :)) i just think they were a bit gullible and might have had a
bit of selfcritism/stress (often the reason for anorexia) going that went out of proportion due small triggers

@Jason D: they harmed themselves in a way too tho
why not just leave at the first signs of dislike. can never be so desperate for healing to have oneself tortured…

ex mercy girl

March 28th, 2008

Kaz, I don’t know what Mercy is like in the USA (is that where you are from?), but I can tell you that in Australia they definitely do exorcisms on the girls.

So please do stop spreading lies and gossip when you do not know the facts at all.

It is wonderful that Mercy wherever you went helped you; I have heard from many people that Mercy in the USA is run a lot differently to in Australia and I only wish that the Australian Mercy Ministries would run the way it is supposed to – so that it can help girls rather than abuse and harm them.

Please also stop lying about the girls breaking rules and ‘yelling’ etc. You don’t know these girls. Don’t Mercy graduates in the USA or wherever you are leave there knowing that lying is a sin?

Jim, many thanks for helping to get the truth out there.


January 5th, 2010

The government has released its findings and they have found against Mercy Ministries.

Exorcisms were found to be happening too.

Some interesting links.




April 9th, 2010

What people seem to forget is that the Mercy program is FREE and as such you are not required to stay if you do not agree with their program structure.

My friend died after she was told that Mercy Australia would no longer be operating in Australia and that her application would no longer be valid for that reason.
I wish no blame on the girls who believe they have done the right thing on coming forward yet personally I feel that if people in general had of left the program if they felt that Mercy was not the right for them them and therefor given the opportunity to people such as my friend then she would still be alive today.

Just for the record there are at least two other organisations who run a similar free program within N.S.W alone.

Priya Lynn

April 9th, 2010

Lee, if your friend had sought help from a proper mental health agency instead of being led astray by “Mercy” Ministries perhaps she’d still be alive today.


May 12th, 2010

Lee I’m not sure where you’re getting your information from,, but it’s incorrect. Mercy Ministries wasn’t free, I paid hundreds per week to be there. They took my Centrelink money.

Also, you say that girls should have left as soon as they realised the staff weren’t qualified and there was mistreatment, but I tried to leave and the staff wouldn’t let me. There was a contract they had made me sign when I first went there and they brought it out and showed it to me and said I wasn’t allowed to leave because of it. I didn’t know at the time the contract wasn’t legal.

I heard about one girl running away at night to get away from them because she wasn’t allowed to leave either.

I’m very sorry about your friend, and I wish she had have been able to get help from a proper mental health agency, which Mercy was not!


May 12th, 2010

Lee you said there are agencies in NSW operating similar to Mercy Ministries. Which agencies are these? I’d be very concerned if there are other agencies forcing exorcisms on people, claiming the program is free while taking their centrelink money, denying medical care and having no qualified staff.

Ayisha Grace

January 22nd, 2015

The stories of Noami Johnson and Megan Smith are true!! However Rhiannon’s story is an attention seeking ploy and lies on her part and THAT can be proven. Her today tonight interview was utter crap. She was the one bullying/ abusing and lying about other residents and she made some peoples lives a living hell. Something she has continued to do til last year when she was confronted about her abusive controlling behaviour. Her response…..I have cancer and I’m dying. I only have til April to live so please leave me alone. ANOTHER LIE from her mouth and they just keep on coming!!!! This attention seeking LITTLE GIRL has a history of popping lies out of her mouth like you would candy from a PEZ dispenser

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